PRIVACY POLICY & TERMS AND CONDITIONS

Last Updated: September 2025

PRIVACY POLICY

1. Introduction

Welcome to TinyCare ("we," "our," or "us"). We are committed to protecting the privacy and security of your personal information and the information about the children in your care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform (collectively, the "Service").

By using TinyCare, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Personal Information You Provide

• Account Information: Name, email address, password, phone number, business name.
• Child Profile Information: Child's name, age, date of birth, personal information, allergies, emergency contacts, and special care instructions
• Activity Data: Daily activities, schedules, attendance records, meals, naps, incidents, and developmental milestones
• Note Data: Care notes, observations, documentation, and insights about children in your care
• Payment Information: Subscription status and payment details processed through RevenueCat
• Communication Data: Messages, feedback, and support requests

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Features accessed, time spent in app, interaction patterns
• Performance Data: App crashes, errors, and performance metrics

2.3 Information from Third Parties

• Authentication Providers: If you sign in using third-party services

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve the Service
• Create and manage user accounts and child profiles
• Track and record childcare activities
• Create and manage care notes and documentation
• Generate reports and analytics
• Process premium subscriptions through RevenueCat
• Send push notifications and reminders
• Provide customer support
• Comply with legal obligations
• Detect and prevent fraud or abuse
• Improve app performance and user experience

4. Information Sharing and Disclosure

4.1 We DO NOT:

• Sell, rent, or trade personal information to third parties
• Share child information with anyone except authorized users
• Use child data for advertising or marketing purposes

4.2 We MAY share information:

• With Your Consent: When you explicitly authorize sharing
• Service Providers: Third parties who help operate our Service (Firebase, RevenueCat for payment processing)
• Legal Requirements: To comply with laws, court orders, or legal processes
• Protection: To protect rights, property, or safety of TinyCare, users, or children
• Business Transfers: In connection with merger, acquisition, or asset sale

5. Data Security

We implement appropriate technical and organizational security measures:

• Encryption: Data encrypted in transit and at rest
• Firebase Security Rules: Strict access controls on database
• Authentication: Secure user authentication via Firebase Auth
• Access Controls: Role-based access to child information
• Regular Audits: Security assessments and updates
• HTTPS: Secure data transmission

6. Children's Privacy

TinyCare is designed for childcare providers to track information about children in their care. We take special precautions:

• We do not knowingly collect information directly from children under 18
• Child profiles are created and managed only by authorized caregivers
• Child data is strictly protected and never used for marketing
• Parents/guardians can request access to their child's information through caregivers

7. Data Retention

• Active Accounts: Data retained while account is active
• Inactive Accounts: Deleted after 12 months of inactivity
• Deleted Accounts: Data removed within 30 days of deletion request
• Legal Requirements: Some data may be retained longer if required by law

8. Your Rights and Choices

You have the right to:

• Access: View your personal information and child profiles
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your account and data
• Export: Download your data in a portable format
• Opt-out: Disable notifications and certain features
• Restrict: Limit how we process your information

To exercise these rights, contact us at support@tinycare.app

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the app
• Updating the "Last Updated" date
• Sending notification through the app or email for material changes

11. Contact Information

For questions about this Privacy Policy or our privacy practices:

• Email: support@tinycare.app

TERMS AND CONDITIONS

1. Agreement to Terms

These Terms and Conditions ("Terms") govern your use of TinyCare mobile application and web platform. By accessing or using TinyCare, you agree to be bound by these Terms. If you disagree with any part of these Terms, you do not have permission to access the Service.

2. Definitions

• "Service": TinyCare mobile app, web platform, and related services
• "User": Childcare provider or authorized person using the Service
• "Child Profile" or "Tiny": Information about a child in your care
• "Premium Features": Paid subscription features
• "Content": Text, data, and materials uploaded to the Service

3. Account Registration

3.1 Eligibility

• You must be at least 18 years old
• You must have legal authority to care for children
• You must provide accurate and complete information

3.2 Account Security

• You are responsible for maintaining account security
• Keep your password confidential
• Notify us immediately of unauthorized access
• You are responsible for all activities under your account

4. Use of Service

4.1 Permitted Use

You may use TinyCare to:

• Track childcare activities and schedules
• Manage child profiles with parental consent
• Create and manage care notes and observations
• Generate reports and analytics
• Communicate about childcare activities

4.2 Prohibited Use

You may NOT:

• Use the Service for illegal or unauthorized purposes
• Share login credentials with others
• Upload inappropriate or harmful content
• Attempt to hack, reverse engineer, or disrupt the Service
• Create child profiles without proper authorization
• Use child data for unauthorized purposes
• Violate any applicable laws or regulations
• Impersonate another person or entity
• Collect or harvest user data

5. Child Information and Consent

• You represent that you have obtained necessary consent from parents/guardians
• You will only create profiles for children in your authorized care
• You will keep all child information confidential and secure
• You will update information accurately and promptly
• You will delete profiles when care relationship ends

6. Content and Intellectual Property

6.1 Your Content

• You retain ownership of content you upload
• You grant us license to use, store, and display your content for Service operation
• You are responsible for your content's accuracy and legality
• You must have rights to all content you upload

6.2 Our Intellectual Property

• TinyCare owns all Service intellectual property
• You may not copy, modify, or distribute our intellectual property
• "TinyCare" and our logos are our trademarks

7. Premium Subscription

7.1 Features

Premium subscription includes:

• Unlimited Tiny profiles (Free plan limited to 1)
• Unlimited daily activities (Free plan limited to 10 per day)
• Unlimited notes (Free plan limited to 1 total)
• Advanced reporting and analytics
• Priority customer support
• Additional premium features as announced

7.2 Payment

• Subscriptions processed through RevenueCat via App Store (iOS) or Google Play Store (Android)
• Payment charged to your selected method through your device's app store account
• Automatic renewal unless cancelled through your device settings
• Prices subject to change with notice
• RevenueCat handles secure payment processing and subscription management

7.3 Cancellation

• Cancel anytime through your device's app store subscription settings
• Alternative cancellation through app settings
• No refunds for partial subscription periods
• Access continues until end of billing period
• Manage subscriptions through iOS Settings > [Your Name] > Subscriptions or Google Play Store > Subscriptions

8. Privacy and Data Protection

Your use of the Service is subject to our Privacy Policy. By using TinyCare, you agree to our collection and use of information as described in the Privacy Policy.

9. Third-Party Services

9.1 General Third-Party Services

The Service may contain links to third-party services. We are not responsible for:

• Third-party content or practices
• Privacy policies of other sites
• Damages from third-party services

9.2 Payment Processing (RevenueCat)

We use RevenueCat to process subscription payments and manage billing. RevenueCat:

• Handles secure payment processing through App Store and Google Play Store
• Manages subscription status and billing cycles
• Provides subscription analytics and management
• Has its own privacy policy available at https://www.revenuecat.com/privacy
• Complies with industry-standard security practices
• Does not store payment card information directly

10. Disclaimers

10.1 Service Provided "AS IS"

• No warranties, express or implied
• No guarantee of uninterrupted service
• No guarantee of error-free operation
• Use at your own risk

10.2 Medical Disclaimer

• TinyCare is not medical software
• Not a substitute for professional medical advice
• Consult healthcare providers for medical decisions

10.3 Childcare Disclaimer

• We do not provide childcare services
• We are not responsible for care quality
• Users responsible for compliance with childcare regulations

11. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability limited to amount paid for Service in past 12 months
• We are not liable for data loss or unauthorized access beyond our control

12. Indemnification

You agree to indemnify and hold harmless TinyCare, its affiliates, and employees from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another
• Your content or child profiles

13. Termination

13.1 By You

• Delete your account anytime through app settings
• Request data deletion at support@tinycare.app

13.2 By Us

We may terminate or suspend your account for:

• Violation of these Terms
• Illegal or harmful activities
• Extended inactivity
• Non-payment of premium subscription

13.3 Effect of Termination

• Access to Service immediately ceases
• Data may be deleted per Privacy Policy
• Obligations and liabilities survive termination

14. Governing Law

These Terms are governed by the laws of jurisdiction, without regard to conflict of law principles. Any disputes shall be resolved in the courts of jurisdiction.

15. Changes to Terms

We may modify these Terms at any time. We will notify you of changes by:

• Posting updated Terms in the app
• Updating the "Last Updated" date
• Requiring acceptance for material changes

Continued use after changes constitutes acceptance.

16. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force.

17. Entire Agreement

These Terms and our Privacy Policy constitute the entire agreement between you and TinyCare regarding the Service.

18. Contact Information

For questions about these Terms:

• Email: support@tinycare.app

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